Quality-system manual – rules-based freedom of operation

Without a proper pattern to work with, no tailor can turn even the very best material into a made-to-measure suit. In the same way, quality relies on clear procedures and rules. Thanks to the certified quality management system applied by DTL, the corresponding rules and standards are defined, trained and implemented. Frequent audits and inspections guarantee that the system does not remain static and that it offers space for new ideas.

DTL offers a systematic approach to quality.

Service providers are often indistinguishable to customers, as it is the customer who defines the service in question. But DTL stands out thanks to its high standards of quality. It is not enough for us to have a perfectly tuned logistics network at our disposal; we also guarantee quality, backed up by an ability to verify that the promised service has actually been delivered.

That’s why DTL operates an outstanding system of quality assurance of many years’ standing. The scanning-in of information at each interface point ensures not only the seamless tracking of shipments; it also supplies the data required to provide a maximum degree of transparency.

Thanks to this open system, the customer can check the current location and successful receipt of each consignment via the corresponding webpage and verify that services are being delivered as promised.

Quality management and quality control are both subject to ongoing further development. Quality is verified constantly on the basis of permanent evaluation of various key factors and regular audits at all depots. These audits are carried out by employees who know the system inside out. This allows know-how transfer to take place within the DTL system, as well, thereby raising quality awareness.